Child Safety Standards

Naseeb has zero tolerance for child sexual abuse and exploitation (CSAE). Naseeb is an adults-only service. Nobody under 18 may create an account, appear in a profile, or take part in any conversation on Naseeb, and we act on every credible report we receive.

1. Scope

These standards apply to the Naseeb website at naseeb.love, the Naseeb iOS and Android applications, the web application at app.naseeb.love, and every part of the service where a person can submit content or communicate — profiles, photographs, free-text answers, character references, wali invitations and private chat.

They apply to everyone who uses Naseeb: applicants, members, walis (guardians) invited into a conversation, and character references contacted during review.

2. What we prohibit

The following are prohibited on Naseeb without exception, and are grounds for immediate and permanent removal:

• Child sexual abuse material (CSAM), in any form, including images, video, audio, drawings, computer-generated or AI-generated depictions, and text.
• Sexualisation of a minor, including sexualised commentary about a child, or presenting a minor as an object of sexual interest.
• Grooming, solicitation, or any attempt to make sexual contact with a minor, or to arrange or facilitate such contact.
• Sextortion, or threatening to publish intimate material of a minor.
• Child trafficking, forced or underage marriage, or using Naseeb to arrange or negotiate the marriage of a person under 18.
• Any attempt by a person under 18 to create or use an account, and any attempt by an adult to create an account on a minor’s behalf.
• Advertising, linking to, trading in or soliciting any of the above, whether the material itself is hosted on Naseeb or elsewhere.

These prohibitions are also reflected in the rules users accept when they apply, and they apply regardless of the local law of the user’s country, the user’s stated intentions, or any claim of consent.

3. How we prevent minors from using Naseeb

Naseeb is not an open network. The measures below are structural: they are how the product works, not optional settings.

• 18+ only. Naseeb is available only to adults, is rated 18+ in the app stores, and we use the app stores’ own controls to prevent users identified as minors from downloading it or purchasing membership.
• Date of birth at application. Every applicant states their date of birth, and applications from anyone under 18 are rejected.
• Government ID and selfie verification. Every applicant submits a government-issued identity document and a live selfie. Our team checks the document, the stated date of birth and the selfie against one another before an account is approved. An applicant whose documents show, or suggest, that they are under 18 is refused.
• Manual review of every application. No account is activated automatically. A member of our team reviews each application, including its photographs and free-text answers, before approval.
• No public profiles and no open browsing. Profiles are never published publicly and cannot be searched or browsed. A profile is shown only to a specific verified member as part of a curated introduction.
• No unsolicited contact. Chat opens only after both members have separately agreed to an introduction. Nobody can message a member who has not agreed to be contacted.
• Wali oversight. Members may invite a guardian (wali) into their conversations, giving a trusted adult visibility of the exchange.

4. How to report

Anyone can report suspected CSAE to us, whether or not they are a Naseeb member and whether or not they still have the app installed.

• Email, always available: info@naseeb.love. This address is monitored by our safety team. Reports about a Naseeb account are actioned whether they come from a member, a wali, a family member, a platform or a law enforcement agency.
• In the app: every match and every conversation can be reported and blocked from the match or chat screen, which sends the report and the surrounding conversation to our safety team for review.

Please include whatever you can: the account name shown to you, the approximate date and time, and what you saw. Do not download, copy, forward or re-send any suspected child sexual abuse material to us or to anyone else — describing it is enough, and we can retrieve the content ourselves. If a child is in immediate danger, contact your local emergency services first.

Reports may be made anonymously. We do not disclose the identity of a reporter to the reported user.

5. How we respond

Reports of CSAE are treated as our highest priority and are escalated ahead of all other queues.

• We aim to make a first assessment within 24 hours of receiving a report.
• Where a report is credible, we suspend the account immediately and remove the content from circulation, before the review is complete rather than after it.
• We preserve the account, its content and the associated logs and identity records as evidence, even where the account is banned, and we do not delete them on the account holder’s request while an investigation or a legal obligation is live.
• Confirmed CSAE results in permanent removal of the account and a ban on the person returning. Because every member is identity-verified, we retain the verification record needed to enforce that ban.
• We also review anything connected to the account, including other conversations and any wali or reference invited into them.

6. Reporting to authorities

We report apparent child sexual abuse material and apparent child sexual exploitation to the appropriate authority. As a company incorporated in British Columbia, Canada, we report to the Canadian Centre for Child Protection (Cybertip.ca) in accordance with Canadian law, and to the National Center for Missing & Exploited Children (NCMEC) where the matter has a United States nexus. Where a report concerns a user in another country, we report to the competent national authority for that country in addition, where one exists.

We cooperate with valid requests from law enforcement and child protection agencies investigating CSAE, and we preserve records on request. Reporting to authorities does not depend on the reporter asking us to do so, and we report regardless of whether the account holder deletes their account.

7. Our team and training

Naseeb’s applications are reviewed by a named internal team rather than by automated approval. The people who carry out that review, and who handle reports, are briefed on these standards, on how to recognise indicators of CSAE and underage use, on the requirement to escalate immediately rather than investigate alone, and on handling suspected material without viewing, copying or distributing it beyond what is necessary.

8. Child safety point of contact

Our designated point of contact for child safety matters, including enquiries from app stores, regulators, child protection organisations and law enforcement, is:

• Child Safety Contact, BEL Investigations Inc. (Naseeb)
• info@naseeb.love
• British Columbia, Canada

General questions about the service, and privacy requests, can go to info@naseeb.love instead. How we handle personal information, including identity documents and retention periods, is set out in our Privacy Policy.

9. Review of these standards

We review these standards at least once a year, and whenever we change how members are verified, matched or able to communicate. The effective date at the top of this page shows when they were last updated.