Delete your Naseeb account

What gets deleted

Deleting your account removes it and the information associated with your profile, including:

• your account and sign-in credentials;
• your application and questionnaire answers, and the profile built from them;
• your photographs and any remaining uploaded media;
• your matches and your access to introduction chat history;
• the reference information collected for your application;
• your push-notification tokens and active sessions.

Identity documents and verification selfies are already deleted after verification completes, on the schedule set out in our Privacy Policy (sections 3.3 and 11.2), so they are not held at the point of deletion.

Deletion is immediate and permanent. It cannot be undone, and we can’t restore a deleted profile, application or chat history. You can register again afterwards, but you would start a new application from the beginning.

Delete your account now

This is the same form as the one in the app under Settings → Account → Delete account, and it does the same thing. Either route is fine — use whichever you have to hand.

What we keep, and for how long

A small number of records can outlive the account, as described in section 11 of our Privacy Policy:

• Messages held by other people. A conversation has more than one participant. Deleting your account removes your access to it, but it does not erase messages already delivered to another member’s account, or to a wali’s account where that feature was used. They may keep their copy for as long as their own account retains it.
• Payment and accounting records. Limited billing records are kept where we need them for accounting obligations, chargebacks or an active dispute.
• Safety and fraud records. Where we have determined after review that an account involved fraud, identity deception or serious safety abuse, we may keep a limited suppression record to prevent re-registration and protect other members, for as long as reasonably necessary and subject to periodic review. We do not keep the underlying identity document to maintain such a record.
• Legal holds. Information we are required to preserve for a legal claim, a law-enforcement preservation request or another legal obligation.

Nothing retained under these exceptions is used to match you, contact you about Naseeb, or build a profile.

Cancelling a subscription is not the same thing

Cancelling your membership stops the billing but leaves your account and profile in place. If you want the information removed, delete the account using the form above. To pause instead of delete, use Hide Profile or Stop Matching in the app — that takes you out of active matching while keeping your account so you can come back later.

If you can’t use the form

You need your email address and password, because we verify them before deleting anything. If you’ve forgotten your password, reset it at app.naseeb.love/forgot-password and come back. If you no longer have access to the email address on the account, or the form won’t accept your details, write to us at info@naseeb.love from the closest address you can and we’ll verify you another way and delete the account for you. We answer deletion requests sent by email within 30 days.

Questions about what we hold, or a request to see or correct it rather than delete it, can go to the same address: Privacy Officer, BEL Investigations Inc. (Naseeb), info@naseeb.love.